Privacy Policy

1. Information We Collect

We may collect personal information that you provide directly when you interact with our website or services.

This may include your name, email address, phone number, billing details, shipping address, and order information. We may also collect technical information such as browser type, device type, IP address, and website usage data to improve your experience.

2. How We Use Your Information

We use your information to provide and improve our services, including:

• Processing and confirming orders
• Arranging delivery and providing tracking updates
• Responding to questions, requests, or support inquiries
• Improving website performance and customer experience
• Preventing fraud, misuse, or unauthorized activity
• Complying with legal or regulatory obligations

3. Payment Information

We use PayPal as our payment method to help provide secure and protected transactions.

Payment information is handled through the secure payment provider and is subject to their own privacy and security practices. We do not store full payment card details on our website.

4. Shipping and Order Information

To complete your order and provide delivery services, we may use your shipping and contact information to coordinate with logistics partners, carriers, or internal support teams. This information is used only as necessary to fulfill your purchase and provide order-related assistance.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor behavior, and enhance your browsing experience.

These tools may help us remember preferences, measure site performance, and improve the way our pages and services work.

6. How We Protect Your Information

We take reasonable measures to help protect your personal information from unauthorized access, misuse, disclosure, or alteration.

While no online system can guarantee absolute security, we work to maintain a secure and reliable environment for our customers.

7. Sharing of Information

We do not sell your personal information.

We may share limited information only when necessary to operate our business, such as with payment processors, delivery providers, website service providers, or when required by law or to protect our rights and customers.

8. Data Retention

We retain your information only for as long as reasonably necessary to fulfill orders, provide support, maintain business records, resolve disputes, enforce our policies, and comply with legal obligations.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information.

You may contact us to request access to your information, update inaccurate details, or ask questions about how your data is used, subject to applicable law and verification requirements.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those external websites. We encourage users to review the privacy policies of any third-party services they visit.

11. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that such information has been submitted, we will take reasonable steps to remove it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or service-related changes. Any updates will be posted on this page. Continued use of our website after changes are posted means you accept the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: contact@joecartes.com